NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)
March 21, 2021
You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name." The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.
That comfortable relationship can extend to professionals you deal with, too. Think of your accountant, your dentist, your doctor. Most people try to stick with the same person or firm in those businesses. They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record.
Ideally, you should have that same relationship with your automotive service facility, like your friends here at Auto Pro Troy. You may have tried several facilities over the years until you found one that did good work at a reasonable price. The longer your relationship with your service facility, the better the people there understand your wants and needs.
And you trust them to only perform repairs you really need and not try to sell you parts and services you don't.
For most of us, it's a great feeling when you walk in the door and you're greeted with a smile. That goes for us at Auto Pro Troy as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at Auto Pro Troy, we appreciate your loyalty as a customer. Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.
Auto Pro Troy
512 East Maple Rd.
Troy, Michigan 48083
248-270-3002
Need Service?
More articles from Auto Pro Troy Auto Repair

Losing Your Cool (AC Condenser Replacement)
November 30, 2025
Its always more comfortable in your vehicle when you can control temperature and humidity in the cabin. Air conditioning, which is standard on most newer vehicles, is a vital part of that comfort, and a key component of that system is the condenser. The condenser converts the refrigerant gas into... More

A Bright Spark (Ignition Coil Replacement)
November 23, 2025
Ever wonder how your vehicles engine is able to take the 12-volts from its battery and ramp that up to as high as the tens of thousands of volts it takes to fire its spark plugs? The secret is something called an ignition coil. Most newer vehicles have an ignition coil at each cylinder, but olde... More

Put the Brakes On! (Brake Caliper Replacement)
November 16, 2025
Keeping your vehicle's brakes in top shape is one of the most important things you can do for your safety and those on the road with you. Most drivers know a little about brake pads and rotors but maybe not so much about another brake component called the calipers. Disc brakes work by a mechanica... More
